Return & Exchange Policy

Return & Exchange Policy 📑

Please review all details carefully before placing your order, including size, color, and shipping information. Once an order is submitted, it is automatically processed and cannot be modified or canceled.

🔁 1. Return Window
We accept return or exchange requests within 7 days of delivery.

📦 2. Return Eligibility
To qualify for a return, items must:

• Be unused, unwashed, and in original condition
• Include all original tags and packaging
• Not show any signs of damage due to misuse or improper handling

🚫 3. Non-Returnable Items
We do not accept returns or refunds for:

• Custom or personalized products
• Sale or clearance items
• Orders with incorrect details provided by the customer

🛠️ 4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a replacement or full refund at no additional cost.

💸 5. Refund Policy

• If the issue is our fault: Full refund including shipping fees
• If due to customer preference: Refund up to 100% of product value (shipping fees are non-refundable)
• Refunds related to order timing or delivery delays may incur a restocking fee of at least 25%
• Refund processing time: 5–10 business days

⏱️ 6. Processing & Production Time

• Production time: 2–3 business days
• Total lead time: 5–7 business days
  Please note: Processing time is separate from shipping time.

📩 Need Help?
If you have any questions about our return policy, feel free to contact us at: [your email here]

Thank you for shopping with us! 💛